Cancellation, Return & Refund Policy
This page is maintained by The Grand Zone and explains how cancellations, returns and refunds work.
4% processing fee on prepaid refunds
If you have already paid online and you cancel or return the order, a 4% payment processing fee is deducted from the amount paid and the remaining balance is refunded to your original payment method.
Example
- Amount paid: ₹1,000
- Processing fee (4%): − ₹40
- Refund you receive: ₹960
Cash on Delivery orders have no processing fee — nothing has been charged, so cancelling is free.
Cancellations
- You can cancel an order yourself while it is still marked Ordered or Packed.
- Once the order is shipped or out for delivery, please contact support to request a cancellation.
- Prepaid cancellations are refunded after deducting the 4% processing fee.
Returns & replacements
- Return or replacement requests can be raised within 7 days of delivery.
- Products must be unused and returned with their original packaging, tags and accessories.
- Damaged, defective or wrong items are replaced free of charge — no processing fee applies.
- For change-of-mind returns on prepaid orders, the 4% processing fee applies.
Refund timeline
Refunds are processed manually by our team, usually within 2 working days of approval. Banks and UPI apps typically credit the amount within 3–7 working days after that.
Need help?
Raise a request in the Help Center or call us at 6392480868.